Good questions.
The things people usually ask before they book. If yours isn't here, message us.
- 72 hrs
- to get your quote
- 4 to 6 wks
- notice for most events
- 72 hrs
- under this, a late fee applies
- 2 days
- before the event, the balance is due
Still got a question?
Just ask. Send us a message or fill in the booking form and we'll get back to you.
[email protected]Booking
For events, give us at least 4 to 6 weeks. For weddings, book as early as you can, ideally 3 to 6 months ahead. Takeaways and smaller orders usually need 3 days' notice. Popular dates go quickly.
Yes. If you book with less than 72 hours' notice, a late booking fee applies. It covers the extra work of sourcing ingredients and finding staff at short notice. We'll confirm the amount when you book.
Fill in the booking form with your event date, location, guest numbers and the service you want. We'll come back to you within 72 hours with a quote built around your event.
Yes. We cater events across the UK, including London and beyond. Travel costs are in your quote from the start, so there are no surprises later.
Payment and changes
A deposit secures your booking. We normally keep it if you cancel, unless Rena Cooked It is at fault, and never more than is fair (see our Refund & Cancellation Policy). The rest is due 2 days before your event. For events you can pay by bank transfer, cash or card, and you'll get an invoice. Takeaway pre-orders are paid online by PayPal or Bank Transfer.
Small changes, like adjusting guest numbers or swapping a dish, are fine up to 14 days before the event. Bigger changes after that may not be possible and could change the price.
Cancel 14+ days before your event and you only lose the deposit, unless Rena Cooked It is at fault. At 7 days before, 50% of the total invoice is due. At 3 days or less, the full invoice is due. We never keep more than is fair for what a cancellation costs us, and your statutory rights aren't affected. Weddings follow the cancellation terms in your written quote or contract. Our Refund & Cancellation Policy and booking policies have the full details.
Food and service
Yes. We cook halal, vegetarian, vegan, gluten-free and dairy-free. Tell us when you book and we'll make sure everyone is covered.
Yes, with Event Catering + Staff, Private Dining and Luxury Catering. Foil Catering is drop-off or collection only, so it doesn't include staff or equipment.
Yes. We hold public liability insurance, and all our food is prepared in line with UK food safety regulations. Certificates are available on request.